HIGH TIDE RETREATS LTD
Privacy Policy
Last updated: February 2026
1. Who We Are
High Tide Retreats Ltd (“High Tide”, “we”, “us”, “our”) is a company registered in England & Wales.
Company Number: 17038249
Email: hightideretreats@hotmail.com
We are the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process the following personal data:
• Full name
• Email address
• Phone number
• Billing address
• Emergency contact details
• Dietary requirements
• Surf experience level
• Health information relevant to participation
• Passport nationality (if required for travel coordination)
• Payment information (processed securely via Stripe — we do not store card details)
We may also collect:
• IP address
• Browser type
• Device information
• Website usage data via analytics tools
3. How We Use Your Data
We use your data to:
• Process and manage your booking
• Communicate important retreat information
• Provide customer support
• Arrange accommodation and services with local partners
• Comply with legal obligations
• Send marketing communications (only if you have opted in)
We will never sell your data.
4. Legal Basis for Processing
We process your data under the following lawful bases:
• Contract — to provide the retreat services you have booked
• Legal obligation — to comply with UK law
• Legitimate interests — to operate and improve our business
• Consent — where you have opted into marketing communications
5. Payment Processing
Payments are processed securely via Stripe or other authorised payment providers.
We do not store your card details.
Wix processes payment data in accordance with its own privacy policy.
6. Sharing Your Data
We may share necessary information with:
• Accommodation providers in Sri Lanka
• Surf instructors
• Transport providers
• Insurance providers (if required)
• IT and website hosting providers
We only share data necessary to deliver the Services.
7. International Transfers
As retreats take place in Sri Lanka, some personal data may be transferred outside the UK.
We take reasonable steps to ensure such transfers are secure and compliant with UK GDPR.
8. Data Retention
We retain personal data only as long as necessary for:
• Fulfilling the retreat
• Legal and tax obligations
• Resolving disputes
9. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally permitted)
• Restrict processing
• Object to processing
• Withdraw marketing consent
To exercise these rights, contact: [Insert Email]
10. Cookies
Our website may use cookies and analytics tools to improve functionality and user experience.
You can adjust cookie settings in your browser.
11. Data Security
We implement appropriate technical and organisational measures to protect your data.
However, no online system is entirely secure and transmission is at your own risk.
12. Complaints
If you believe your data has been mishandled, you have the right to complain to the UK Information Commissioner’s Office (ICO).
HIGH TIDE RETREATS LTD
Booking Policy
Last updated: February 2026
This Booking Policy summarises key information regarding your retreat booking. It should be read alongside our full Terms & Conditions.
1. Securing Your Place
A booking is confirmed only once:
• We receive your 30% non-refundable deposit per room
• You receive written booking confirmation
Your place is not secured until both steps are complete.
2. Payment Schedule
• 30% deposit per room at time of booking
• Remaining balance due in full 4 weeks prior to retreat start
Failure to pay by the due date may result in cancellation and forfeiture of payments made.
3. Room Bookings
Bookings are made per room, not per person.
Shared rooms require both guests’ names at time of booking.
4. Travel Requirements
Guests are responsible for:
• Flights
• Visas
• Passport validity
• Vaccination requirements
• Travel insurance
Travel insurance covering surf activities is mandatory.
5. Minimum Numbers
Retreats are subject to minimum participant numbers.
If minimum numbers are not met, we reserve the right to cancel and issue a full refund of payments made.
6. Changes to Itinerary
Schedules are subject to change due to:
• Weather
• Ocean conditions
• Safety considerations
• Operational needs
High Tide reserves the right to make reasonable changes without liability.
7. Guest Responsibility
By booking, you confirm:
• You are physically fit to participate
• You understand surfing involves inherent risk
• You agree to follow safety guidance
8. Cancellation
Cancellation terms are detailed in our Terms & Conditions.
We strongly advise comprehensive travel insurance.
9. Liability
Participation is at your own risk.
Our liability is limited in accordance with our Terms & Conditions.